Giant Eagle Customer Survey at www.gianteaglelistens.com – Win $2,000

Giant Eagle, one of America’s leading supermarket chains, values customer feedback through their GiantEagleListens survey program. In 2024, participants have the chance to win substantial rewards worth $2,000 for sharing their shopping experiences.

This comprehensive guide will walk you through everything you need to know about participating in the survey and maximizing your chances of winning.

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What is the Giant Eagle Customer Satisfaction Survey?

The Giant Eagle customer satisfaction survey is an initiative designed to gather valuable feedback from shoppers about their experiences at Giant Eagle stores. This feedback helps the company enhance its services, improve product quality, and better meet customer needs across their locations in Ohio, Pennsylvania, Maryland, West Virginia, and Indiana.

The survey can be accessed through two official platforms:

• www.gianteaglelistens.com
• https://survey3.medallia.com/ge

Why Your Feedback Matters

Giant Eagle uses customer feedback to:

• Improve store operations and service quality
• Enhance product selections and availability
• Update store layouts and accessibility
• Train staff members more effectively
• Implement customer-suggested improvements
• Create a better overall shopping experience

Survey Eligibility Requirements

Before participating in the survey, ensure you meet these eligibility criteria:

• Must be at least 18 years old
• Must be a legal resident of the United States
• Must reside in one of these states:
  • Ohio
  • Pennsylvania
  • Maryland
  • West Virginia
  • Indiana
• Cannot be employed by Giant Eagle or have immediate family members who work there
• Must have a valid receipt from a recent Giant Eagle visit
• Must complete the survey within 7 days of your store visit
• Must have access to an internet-enabled device
• Must be proficient in either English or Spanish

Survey Participation Rules

To ensure your entry is valid and eligible for prizes, follow these important rules:

• Limited to one entry per person, per receipt, per email address during each entry period
• Each survey code from your receipt can only be used once
• The survey must be completed within 7 days of your store visit
• The offer expires 30 days after the receipt date
• Prize winners are responsible for any applicable taxes
• Prizes are non-transferable and cannot be exchanged for cash
• Only one prize will be awarded per household every 30 days

How to Complete the Giant Eagle Survey

Follow these step-by-step instructions to complete the survey:

Prepare Required Materials

• Your Giant Eagle store receipt with the survey code
• An internet-connected device (computer, smartphone, or tablet)
• A valid email address
• Your Giant Eagle Advantage card number (optional but recommended)

Access the Survey

• Visit either www.gianteaglelistens.com or https://survey3.medallia.com/ge
• Select your preferred language (English or Spanish)
• Enter the survey code from your receipt

Complete the Survey

• Answer questions about your recent shopping experience
• Provide ratings for various aspects of your visit
• Share any specific feedback or suggestions
• The survey typically takes 4-5 minutes to complete

Enter Personal Information

• Provide your name (first and last)
• Enter your email address
• Input your Giant Eagle Advantage card number (if applicable)
• Submit your completed survey

Benefits of Participating

Beyond the chance to win prizes, participating in the Giant Eagle survey offers several benefits:

• For Customers:
  • Opportunity to influence store improvements
  • Channel to voice concerns or appreciation
  • Chance to win valuable rewards
  • Contributing to better shopping experiences
• For Giant Eagle:
  • Direct customer feedback
  • Insights into shopping experiences
  • Identification of areas for improvement
  • Better understanding of customer needs

Prize Information

The current prize offering includes:

• Grand Prize: $2,000 in Giant Eagle gift card rewards
• Entry into additional sweepstakes opportunities
• Winners are selected randomly
• If you have an Advantage Card, rewards will be automatically loaded to your card

Note: Providing positive feedback does not increase your chances of winning. The selection process is random and based on valid survey completion.

Tips for Providing Valuable Feedback

To make the most of your survey participation:

• Be honest and accurate in your responses
• Provide specific examples when possible
• Take time to think about your entire shopping experience
• Include both positive feedback and areas for improvement
• Be constructive in your suggestions
• Complete all questions thoroughly

How Winners Are Notified

If you’re selected as a winner:

• You’ll be contacted via phone or email using the information provided in your survey
• Winners must respond within the specified timeframe
• Verification of eligibility will be required
• Tax documentation may need to be completed

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Troubleshooting Common Issues

If you experience problems while taking the survey:

• Receipt Code Issues
  • Double-check the code for accuracy
  • Ensure you’re entering it within the 7-day validity period
  • Verify that the code hasn’t been used before
• Website Access Problems
  • Clear your browser cache and cookies
  • Try using a different web browser
  • Ensure you have a stable internet connection
• Survey Completion Difficulties
  • Make sure to answer all required questions
  • Check that your personal information is entered correctly
  • Save your survey code in case you need to restart

Contact Information

If you need assistance with the survey or have questions, you can reach Giant Eagle through various channels:

Customer Service

• Phone: 1-800-553-2324
• Hours: Monday to Friday, 8 AM to 8 PM Eastern Time

Official Websites

• Company Website: www.gianteagle.com
• Survey Websites:
  • www.gianteaglelistens.com
  • https://survey3.medallia.com/ge

FAQs

Does the Giant Eagle survey really make a difference in store services?

Yes, absolutely. The company actively reviews customer feedback and implements relevant changes to improve store operations, product selection, and customer service. Your feedback directly influences changes you’ll notice on future visits, including store layouts, product availability, and service quality.

How long does it take to complete the survey?

The survey typically takes 4-5 minutes to complete if you have all the required information ready, including your receipt and personal details.

Can I take the survey multiple times?

You can take the survey as often as you wish with different receipts, but there are restrictions on prize eligibility. Only one prize will be awarded per household every 30 days.

What happens if I lose my internet connection while taking the survey?

If you lose connection during the survey, keep your receipt handy and try accessing the survey again once your connection is restored. You’ll need to start from the beginning.

Conclusion

Thank you for taking the time to participate in the Giant Eagle Customer Survey! Your feedback is incredibly valuable and helps us improve our services to better meet your needs. By sharing your honest thoughts, you’re directly contributing to making your shopping experience more enjoyable and efficient.