Pollo Tropical Survey at Pollolistens.com – Get Free Coupon

Looking to score some free food at Pollo Tropical while helping them improve their service? The popular Caribbean-inspired restaurant chain’s customer feedback program, Pollolistens, offers exactly that. Here’s everything you need to know about participating in the survey and claiming your rewards.

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What is Pollolistens?

Pollolistens is Pollo Tropical’s official customer satisfaction survey program, designed to gather valuable feedback from diners about their restaurant experience. The name itself – “Pollo listens” – reflects the company’s commitment to hearing and acting on customer input to enhance their service, food quality, and overall dining experience.

Why Your Feedback Matters

Founded in Miami by brothers Larry and Stuart Harris, Pollo Tropical has built its reputation on serving hormone-free, trans-fat-free chicken with Caribbean-inspired flavors. The restaurant chain takes pride in maintaining high standards while continuously improving based on customer input. When you participate in their survey, your feedback directly influences:

• Food quality and taste
• Customer service standards
• Restaurant cleanliness and atmosphere
• Menu offerings
• Overall dining experience

Pollo Tropical Survey Eligibility Requirements

Before participating in the Pollolistens survey, make sure you meet these requirements:

• Age Requirement: You must be 18 years or older to participate.
• Location Restriction: The survey is only open to legal residents of the United States.
• Receipt Requirement: You need a valid Pollo Tropical receipt that’s no more than 2 days old at the time of taking the survey.
• Employee Restriction: Employees of Pollo Tropical, their family members, and employees of associated sponsors or promotional agencies are not eligible to participate.
• Language Requirement: You should be able to understand either English or Spanish, as these are the only languages available for the survey.

What You’ll Need to Participate

To successfully complete the survey, have these items ready:

• A valid Pollo Tropical receipt (less than 2 days old)
• The 16-digit code printed on your receipt
• The 5-digit passcode from your receipt
• A device with internet access (computer, smartphone, or tablet)
• A valid email address
• Approximately 10 minutes of your time

Step-by-Step Guide to Completing the Survey

1. Access the Survey Visit www.pollolistens.com using any web browser. The survey portal is mobile-friendly, so you can complete it on any device.
2. Choose Your Language Select either English or Spanish as your preferred language for taking the survey.

1. Enter Receipt Information Input the 16-digit code and 5-digit passcode from your receipt in the designated fields. Double-check these numbers, as incorrect entries will prevent you from accessing the survey.
2. Provide Personal Information Enter your basic contact details. This information is necessary for survey validation and reward distribution. Make sure to provide accurate information to avoid any issues with receiving your reward.
3. Share Your Experience The main portion of the survey consists of various questions about your recent visit. You’ll be asked to:

• Rate your overall satisfaction
• Evaluate specific aspects of your visit (food quality, service, cleanliness, etc.)
• Provide detailed feedback about any issues or concerns
• Share suggestions for improvement
• Comment on specific menu items or services you experienced

6. Submit and Receive Your Reward Upon completing the survey, you’ll receive a validation code. Write this code on your original receipt – you’ll need both the receipt and code to redeem your reward.

Tips for Providing Effective Feedback

To make your survey feedback more valuable and actionable:

• Be specific in your comments about what you liked or didn’t like
• Provide examples when describing any issues
• Be honest but constructive in your criticism
• Consider all aspects of your visit (food, service, cleanliness, atmosphere)
• Take notes during your visit if you plan to complete the survey later

Rewards and Benefits

For completing the survey, you’ll receive:

• A validation code for a discount on your next visit
• The opportunity to influence future improvements at Pollo Tropical
• A chance to participate in additional rewards programs that may be announced

Important Time Constraints

Keep these deadlines in mind:

• You must complete the survey within 2 days of your visit
• The reward validation code is typically valid for 30 days from the survey completion date
• You can only use one survey code per visit
• Each receipt can only be used for one survey submission

Privacy and Data Protection

Pollo Tropical treats all survey responses confidentially. Your personal information is used only for:

• Validating survey responses
• Distributing rewards
• Contacting you if necessary regarding your feedback
• Analyzing overall customer satisfaction trends

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FAQs

Is the survey available internationally?

No, the Pollolistens survey is currently limited to the United States. Survey participation and coupon redemption are only valid at U.S. locations.

How long do I have to complete the survey?

You must complete the survey within 2 days of your purchase date. After that, the receipt code will expire and become invalid.

Can Pollo Tropical employees participate?

No, employees of Pollo Tropical, their family members, and employees of associated sponsors or promotional agencies are not eligible to participate in the survey.

Conclusion

The Pollolistens survey program offers a win-win opportunity for both customers and Pollo Tropical. You get rewarded for your feedback while helping to improve the dining experience for everyone. Whether you’re a regular customer or occasional visitor, taking a few minutes to complete the survey can lead to better service, enhanced menu options, and of course, savings on your next meal.